Request Demo Contact Us
Products
Services
Exchange
SharePoint
System Center Hosting Hyper-V
Lync Server
Microsoft Dynamics CRM
AD Remote Sync
Remote Desktop Sessions
Citrix
Acronis
Application Hosting
Spam Filters
Archiving
Office 365
Open-Xchange
Skype for Business
 

ADMINISTRATION
Trouble Tickets System
Search System
Server Administration System
Import System
Billing System
Reseller White Label System
Multi-Location
 

ADDITIONAL FEATURES
Plan Creation System
Full API
User Migration System
Self Signup System
Multi-Lingual
Trouble Ticket System
Streamline your support processes with our trouble ticket system
The iPortalis Portal offers a trouble ticket system that allows users to create trouble tickets without having to call your support center. This system is integrated as a part of the control panel, but it can be turned off, or it can be linked to other external trouble ticket systems.
Click on image to enlarge
 
Key Features
  • Multi-lingual support
  • Tracks issues based on tech assigned to and tier assigned
  • Generates emails to users and tech for every update
  • Support queues for assigned and unassigned tech support
  • Hosted CSR users can access the queues and work on tickets